DESCRIPTION OF ORGANIZATION: 

Founded in 2006, the Centre for Oral History and Digital Storytelling (COHDS) is an award-winning interdisciplinary research unit within Concordia University. COHDS has over 300 affiliated faculty members, students, artists, educators, partner organizations, and community members. Our central mission is to support the gathering and preservation of the audiovisual oral history record, while encouraging solo, collaborative, and community-based research and creation that respond to living memory and oral testimony.

JOB DESCRIPTION: 

We are looking for a highly organized and proactive Technical Coordinator to work in an advisory capacity with students and affiliates, oversee equipment loans, and manage technical maintenance. The successful candidate will be responsible for coordinating the loaning and returning of technical equipment, ensuring the timely maintenance, firmware updates and repair of equipment, and supporting the technical needs of our centre. The position requires liaising with the Concordia IT department in regard to computer lab maintenance and upkeep. This role requires strong organizational skills, a solid technical background, and exceptional communication abilities. The Technical Coordinator is also welcome to offer technical workshops such as Camera Basics, Introduction to Audio Editing, etc. as part of our programming. 

TECHNICAL COORDINATOR’S CORE RESPONSIBILITIES: 

  • Equipment Loan Management: Coordinate the loaning process for technical equipment, including tracking inventory, processing loan requests, and ensuring equipment is available and in good condition for end-users. 
  • Inventory Oversight: Maintain an up-to-date inventory of all technical equipment. Regularly audit and inspect equipment to ensure it is functioning properly and is well-maintained. 
  • Technical Maintenance: Schedule and oversee routine maintenance and repairs of technical equipment. Ensure all maintenance tasks are completed on time and in accordance with manufacturer guidelines. 
  • Troubleshooting and Support: Provide technical support and troubleshooting for equipment-related issues. Act as a point of contact for staff and users experiencing technical problems. 
  • Documentation and Reporting: Keep accurate records of equipment loans, maintenance activities, and repairs. Generate reports on equipment status, maintenance schedules, and any incidents requiring attention. 
  • Vendor Coordination: Work with external vendors and service providers to arrange for equipment repairs and obtain parts or services as needed. Evaluate vendor performance and manage relationships. 
  • Policy Enforcement: Ensure adherence to company policies and procedures regarding equipment loans and maintenance. Develop and enforce guidelines for equipment usage and return. 
  • Training and Support: Provide training and support to staff on the proper use and care of technical equipment. Develop training materials and conduct workshops as necessary. 
  • Project Coordination: Assist with special projects related to equipment upgrades, new technology implementation, or other initiatives as required. 

  QUALIFICATIONS:  

  • Educational/Educational Experience: Bachelor’s degree in a technical field, IT, or related area; or equivalent experience in equipment management and technical support. 
  • Experience: Minimum of 3 years of experience in technical support, equipment management, or a related field. Experience with equipment loan systems and maintenance management preferred. 
  • Technical Skills: Strong understanding of technical equipment, including setup, operation, and troubleshooting. Familiarity with inventory management systems and maintenance software. 
  • Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively. Attention to detail and accuracy in documentation. 
  • Communication: Strong verbal and written communication skills. Ability to interact professionally with staff, vendors, and other stakeholders. 
  • Problem-Solving: Ability to analyze issues, identify solutions, and implement effective resolutions in a timely manner. 
  • Adaptability: Ability to adapt to changing priorities and work in a fast-paced environment. Ability to work both in a team setting and independently. 

CONDITIONS:

  • 21 hours/week, for 9 months from September-May (renewable), winter holiday vacation
  • The salary is $24.06/hour
  • This contract falls under the Concordia Association of Research Employees (CARE) collective agreement
  • Starting date: September 23 (negotiable)

TO APPLY:

Applications must consist of a cover letter, a resumé (cv), and the names of two individuals who may be contacted for reference letters. Please title your email “Technical Coordinator Application” and send your application to barbara.lorenzkowski@concordia.ca and cohdscoordinator@concordia.ca by September 13, 2024 (applications will be accepted until the position is filled).